According to Apple, some iPhone X displays can experience issues due to a display module component that can fail. Affected devices will feature a display or part of a display that does not respond or responds intermittently to touch or a display that reacts without being touched.
Apple says that customers experiencing this issue can get a free display replacement module from an Apple retail store or Apple Authorized Service Provider.
There is no serial number check nor specific time period that outlines when affected devices were sold, so presumably this component failure can affect any iPhone X device.
iPhone X users with a display that has these symptoms should visit a retail store location, find an Apple Authorized Service Provider, or contact Apple Support to arrange mail-in service.
Apple recommends customers back up their iPhones to iTunes or iCloud before sending it in for repair, and the company warns that other damage, such as a cracked screen, may need to be addressed before the display repair can be completed.
This Apple program does not extend the standard warranty coverage of the iPhone X, and repairs may be restricted or limited to the original country of purchase. The program covers affected iPhone X devices for three years after the first retail sale of the unit.
Apple says that if customers affected by this issue already paid for a repair, they can contact Apple for a refund.
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